Steam購買超兩週退款小作文

友情鏈接：

https://api.xiaoheihe.cn/v3/bbs/app/api/web/share?h_camp=link&h_src=YXBwX3NoYXJl&link_id=c2da7224cc19

https://api.xiaoheihe.cn/v3/bbs/app/api/web/share?h_camp=link&h_src=YXBwX3NoYXJl&link_id=2cf77225916a

如題，盒友們直接複製即可，中間的理由可以改一下，比如等中文補丁或者等bug修復等等
（注意中間需要填遊戲名，日期，訂單號等等哦）

英文版：

Dear Steam Support Team,

I am writing to request a manual review of a refund application that has exceeded the 14-day window. The game is [Game Name], order number [Order Number], purchased on [Purchase Date].

I am fully aware that the policy requires requests within 14 days of purchase. The reason for this delay is not procrastination or forgetfulness — I have been waiting, with genuine hope, for the developer to release patches and fix the state of the game, which was nearly unplayable from day one.

I downloaded and tried the game immediately after purchasing, but ran into severe technical issues: frequent crashes, extremely low framerate, and consistent freezing at certain points. The official announcements and community posts made it clear that the developer acknowledged these issues and promised upcoming patches. Out of love for this game and trust in the team, I chose to wait instead of refunding right away.

Over the following two weeks, every time a new patch dropped, I would re-download or verify files and launch the game to test if things had improved. Unfortunately, patch after patch, the core problems remain. The X hours of playtime on record are almost entirely from these failed testing attempts and crash restarts. At no point was I able to play smoothly for more than 10 consecutive minutes.

I am not exploiting the refund system — I simply gave the developer more than enough patience and time to deliver on their promises. But the reality is that the game remains in an unplayable state on my system, far beyond what I can reasonably endure. I sincerely ask for your considerate judgment in granting this refund.

Thank you for reading, and best wishes.

Best regards

 

中文版：

尊敬的 Steam 客服團隊，您好：

我寫這封信，是懇請人工複覈一筆已超過 14 天的退款申請，遊戲是 《[遊戲名稱]》，訂單號 [訂單號]，購買日期爲 [購買日期]。

我清楚平臺規定需在購買後 14 天內申請退款，這次超時的原因並非我拖延或遺忘，而是我一直懷着期待，在等開發商發佈更新補丁來修復遊戲目前幾乎無法正常遊玩的狀態。

購買後我第一時間就下載體驗了，但遇到了非常嚴重的技術問題：頻繁閃退、運行幀數極低、特定場景必定卡死。我查閱了官方公告和社區，開發商當時明確表示已知曉問題，並將通過補丁儘快修復。出於對這個遊戲的喜愛和信任，我沒有立即申請退款，選擇等待。

在此後的十幾天裏，每次官方推送更新，我都會重新下載或驗證文件後進入遊戲測試，期盼問題能被解決。然而直到今天，多個補丁過去，核心問題依舊存在，我庫中那 X 小時的記錄幾乎全部都是這些無效的測試和崩潰重啓所累積，沒有一次能讓我正常連貫遊玩超過 10 分鐘。

我並非惡意超時退款，只是給了開發商足夠的耐心和時間去兌現承諾，但現實是遊戲在我的設備上至今仍處於不可玩狀態。這已遠遠超出我能承受的等待極限。懇請您酌情考量這個特殊緣由，幫我處理這筆退款。

感謝您花時間讀完，祝工作順利。