Steam购买超两周退款小作文

友情链接：

https://api.xiaoheihe.cn/v3/bbs/app/api/web/share?h_camp=link&h_src=YXBwX3NoYXJl&link_id=c2da7224cc19

https://api.xiaoheihe.cn/v3/bbs/app/api/web/share?h_camp=link&h_src=YXBwX3NoYXJl&link_id=2cf77225916a

如题，盒友们直接复制即可，中间的理由可以改一下，比如等中文补丁或者等bug修复等等
（注意中间需要填游戏名，日期，订单号等等哦）

英文版：

Dear Steam Support Team,

I am writing to request a manual review of a refund application that has exceeded the 14-day window. The game is [Game Name], order number [Order Number], purchased on [Purchase Date].

I am fully aware that the policy requires requests within 14 days of purchase. The reason for this delay is not procrastination or forgetfulness — I have been waiting, with genuine hope, for the developer to release patches and fix the state of the game, which was nearly unplayable from day one.

I downloaded and tried the game immediately after purchasing, but ran into severe technical issues: frequent crashes, extremely low framerate, and consistent freezing at certain points. The official announcements and community posts made it clear that the developer acknowledged these issues and promised upcoming patches. Out of love for this game and trust in the team, I chose to wait instead of refunding right away.

Over the following two weeks, every time a new patch dropped, I would re-download or verify files and launch the game to test if things had improved. Unfortunately, patch after patch, the core problems remain. The X hours of playtime on record are almost entirely from these failed testing attempts and crash restarts. At no point was I able to play smoothly for more than 10 consecutive minutes.

I am not exploiting the refund system — I simply gave the developer more than enough patience and time to deliver on their promises. But the reality is that the game remains in an unplayable state on my system, far beyond what I can reasonably endure. I sincerely ask for your considerate judgment in granting this refund.

Thank you for reading, and best wishes.

Best regards

 

中文版：

尊敬的 Steam 客服团队，您好：

我写这封信，是恳请人工复核一笔已超过 14 天的退款申请，游戏是 《[游戏名称]》，订单号 [订单号]，购买日期为 [购买日期]。

我清楚平台规定需在购买后 14 天内申请退款，这次超时的原因并非我拖延或遗忘，而是我一直怀着期待，在等开发商发布更新补丁来修复游戏目前几乎无法正常游玩的状态。

购买后我第一时间就下载体验了，但遇到了非常严重的技术问题：频繁闪退、运行帧数极低、特定场景必定卡死。我查阅了官方公告和社区，开发商当时明确表示已知晓问题，并将通过补丁尽快修复。出于对这个游戏的喜爱和信任，我没有立即申请退款，选择等待。

在此后的十几天里，每次官方推送更新，我都会重新下载或验证文件后进入游戏测试，期盼问题能被解决。然而直到今天，多个补丁过去，核心问题依旧存在，我库中那 X 小时的记录几乎全部都是这些无效的测试和崩溃重启所累积，没有一次能让我正常连贯游玩超过 10 分钟。

我并非恶意超时退款，只是给了开发商足够的耐心和时间去兑现承诺，但现实是游戏在我的设备上至今仍处于不可玩状态。这已远远超出我能承受的等待极限。恳请您酌情考量这个特殊缘由，帮我处理这笔退款。

感谢您花时间读完，祝工作顺利。